Level Up your business with our FREE e-books and videos. The Platform Page View Resources


Fill Out A Form The Platform Page View Resources


Need some assistance with our platform? Check out our help desk. The Platform Page View Resources

Top Blog Posts

Latest Posts

3 Points That Support The Gamification Of Digital Marketing

3 Points That Support The Gamification Of Digital Marketing

Gamification is exploding onto the scene in many different industries, and we at WunderTRE think it can benefit business owners when it comes to...

read more
Tracking Metrics and Progress For Your Business

Tracking Metrics and Progress For Your Business

Every action a business takes has a metric to it, some are positive, others are negative. Where most businesses fail is when it comes to tracking...

read more
The Untold Story of Shipping Products

The Untold Story of Shipping Products

One of the many things online retailers face is shipping products. While it seems straight-forward on the outside, it's a bit more complex than...

read more

Selling Your Products or Services Online: Expectations vs. Reality

"I'm going to make millions selling stuff online!" might be what you are thinking in your brain right now. That little small voice wants you to believe that you can spend a day setting up an online...

The Flywheel Model

HubSpot CEO, Brian Halligan at #Inbound2018 broke down how the sales funnel model that our entire industry has been using is hurting us in the long run. There are cracks in the funnel that leak value...

12 Reasons You Shouldn't Invest in Social Media Marketing

We get asked a lot if social media marketing is worth it. We believe it is 100% but, if you find yourself in one of the categories below, it's time to change things up. You are just doing it because...

 Honestly, the next big thing in branding is already happening. In case you need a refresher on what "Branding" is, check out our video bellow. If you already know what branding is feel free to skip the video.

A fundamental shift for consumers has happened recently in our culture. They have always placed a high value on the products or services they buy but now the big thing that is happening is that consumers almost put more expectations on the support of the products or services they buy  over the actual product or service itself. Consumers or businesses that are looking for solutions need more comprehensive answers than ever before, and that is due to the increase in the complexity of the problems they are facing. If you want to remain competitive in your market not only do you need to give them a great product or service you must also give them a pain-free support system where they feel welcomed and wanted. A place where their feedback is not just listened to but used to make changes. The value of your company is slowly moving away from what you offer and is shifting to what you solve. You will win at business if your product is excellent and your support is out of this world.

How do I start becoming a support-centric company?

I'm glad you asked. The first step is to question everything. Asking powerful questions to yourself and your team about the current support system you have in place will show you a great many insights that you can then act upon. First, let's start with the interrogation process. Ask yourself and your team questions like these two:

Why are we trying to change our support system? (Once you have this question answered it will help direct all the other answers.)

Who is our customer? (Try to use as much data to answer this one. Sometimes who you want to serve is not who you are helping.)

As you can imagine, answering questions like this will take some time. You must process them with your team. After you have taken care of answering the questions, put together a team to tackle these changes. Let them fly but keep in touch with them along the way to make sure they keep the customer's needs in mind at all times.

Download all the questions in this free resource!